Privacy Policy

1. Introduction

CostaVerde Tours is committed to protecting our guest’s privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with us or use our website.

2. Information We Collect

We may collect the following types of information:

·      Personal information (name, email, phone, address) when you make a booking or inquiry.

·      Payment information (processed securely through third-party providers; we do not store credit card numbers).

·      Travel details, including:

·      Passport information

·      Date of birth

·      Travel insurance details

·      Relevant medical conditions or dietary needs (only when necessary to provide safe and appropriate services)

·      Preferences and requests (special accommodations, interests, activity choices).

·      Website usage data (IP address, browser type, pages visited, cookies).

3. Sensitive Data Handling

Sensitive data (such as passport details, dates of birth, medical information, or travel insurance details) will only be collected when strictly necessary to provide safe and compliant travel services. This information is stored securely, accessed only by authorized personnel, and shared exclusively with trusted service providers (e.g., airlines, accommodations, or activity operators) when required to fulfill your booking. We never use sensitive data for marketing purposes.

4. Data Security

We use appropriate technical and organizational measures to protect your data.

Sensitive payment data is handled only by secure payment gateways.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections or deletion of your data.

  • Opt out of marketing communications at any time.

Requests can be sent to info@costaverdetours.com.

6. Cookies & Website Use

Our website may use cookies to improve user experience and analyze site traffic.

You can disable cookies in your browser settings, but some features may not work correctly.

7. Updates to This Policy

We may update this policy from time to time. The most recent version will always be available on our website.